Collections Policy

Collections Policy

We understand that financial situations can be difficult, and we want to work with families to avoid sending accounts to collections.
As long as you make a payment toward your balance every 30 days, your account will remain in good standing.

What Happens If a Balance Is Not Paid:

• If no payment is made after 90 days, the collections process will begin.
• Once sent to collections, Coeur d'Alene Pediatrics no longer manages that balance, and you will need to contact Chapman Financial directly to make payments.
• Chapman Financial Services – 208-667-4671 chapmanfs.com

Please Note:



• There may still be a separate balance at our office, even after a portion is sent to collections.
• If your account is sent to collections two times, your account will be closed for 2 years. This means you will be unable to schedule appointments. In order to reopen the account, please call our billing department to discuss the necessary criteria that needs to be met.
• The first time it goes to collections, it will change your account status. The estimated patient portion will be due at check in for every appointment before visits.