Are you accepting new patients?

Yes, we are accepting new patients. Please call any one of our office locations and our friendly receptionists will be happy to assist you in registering and scheduling your child's appointment.

Can I meet a provider before I register for your office?

Yes, a visit with one of our pediatric providers is the first step in starting a partnership and assist in answering common questions parents might have.

When is my child too old to see a pediatrician?

We see established patients up to the age of 21.

My child is out of prescription refills, what do I do?

Request a refill through the pharmacy you use. If unable, contact our office to request a refill by calling (208) 667-0585 and selecting prescription refills. Refills of chronic medications can be obtained by talking to a nurse. When you place this call please tell the receptionist that your call is for a prescription refill. The nurse will then call you to discuss your child’s medical condition. Most refills are sent electronically to the pharmacy of your choosing. Controlled substance types of refills require 24 hour notice. If you need your refill of a controlled substance prior to 24 hours you can request an expedited refill. Persons picking up a controlled substance must be over the age of 18 and provide picture identification prior to receiving the prescription. Please also visit our Patient Portal by clicking here.

Can I get this form signed? Or how do I get copies of my child's records?

We would be happy to sign that for you. Forms can be dropped off at any one of our offices with a completed request form that any one of our receptionists would be glad to provide for you. Please allow 5-7 business days for completion. A medical release form needs to be completed for all medical records. This can be obtained from our Forms page. There may be a charge for medical records. View our complete Records Request Policy.

What payment methods do you accept?

We accept cash, checks, and credit cards (Visa, MasterCard, American Express, and Discover) for payment. Payment is due at the time of service for all patient-responsible amounts, including co-pays, co-insurance, deductibles, or the full balance if you do not have insurance, unless prior arrangements have been made. As a courtesy, our office will file claims with your insurance company on your behalf at no additional charge. If you need to make other arrangements you may contact our billing department at (208) 762-4586, this would need to be prior to your appointment. The parent that brings the child in for an appointment is ultimately responsible for payment, regardless of divorce decrees or other private arrangements. Any overpayment on your account will be refunded within 30 days of receipt of payment. Please visit this link to pay your bill online.

What do I do if my child needs medical care when the office is closed?

There may be times when you/your child need(s) medical care when we are closed. Please call our Coeur d’Alene office at 208-667-0585 and you will receive further instruction regarding your options. If you or your child is experiencing a medical emergency you should call 911.

How do I talk with a doctor or nurse to get my questions answered?

Many questions you may have can be answered by our clinic nurses. They will also be glad to help you decide whether you need to make an appointment. Please call one of our offices during office hours and ask for a nurse to return your call. Calls are returned within 24 hours and typically returned within the same day. If your child seems too ill to wait for a return call, please make an appointment. If you have an urgent concern after office hours that needs to be addressed before our office opens, you may call our office at (208) 667-0585. Please limit these calls to urgent concerns only so that we may be able to continue this free service.

Does your office accept our insurance?

Coeur d’Alene Pediatrics has contracts in place for most insurance companies and Idaho Medicaid. To see a list of insurances we are contracted with click here. Please call our office at (208) 772-8940 if you have questions regarding your particular insurance.

What is your policy on protected health information?

To view our complete policy on privacy practices of protected health information click here.

Resident-Physicians-Klara-handout

Coeur d'Alene Pediatrics

Are you accepting new patients?
Yes, we are accepting new patients. Please call any one of our office locations and our friendly receptionists will be happy to assist you in registering and scheduling your child's appointment.
Can I meet a provider before I register for your office?
Yes, a visit with one of our pediatric providers is the first step in starting a partnership and assist in answering common questions parents might have.
When is my child too old to see a pediatrician?
We see established patients up to the age of 21.
My child is out of prescription refills, what do I do?
Request a refill through the pharmacy you use. If unable, contact our office to request a refill by calling (208) 667-0585 and selecting prescription refills.

Refills of chronic medications can be obtained by talking to a nurse. When you place this call please tell the receptionist that your call is for a prescription refill. The nurse will then call you to discuss your child’s medical condition. Most refills are sent electronically to the pharmacy of your choosing.

Controlled substance types of refills require 24 hour notice. If you need your refill of a controlled substance prior to 24 hours you can request an expedited refill.

Persons picking up a controlled substance must be over the age of 18 and provide picture identification prior to receiving the prescription.

Please also visit our Patient Portal by clicking here.
Can I get this form signed? Or how do I get copies of my child's records?
We would be happy to sign that for you. Forms can be dropped off at any one of our offices with a completed request form that any one of our receptionists would be glad to provide for you. Please allow 5-7 business days for completion. A medical release form needs to be completed for all medical records. This can be obtained from our Forms page. There may be a charge for medical records. View our complete Records Request Policy.
What payment methods do you accept?
We accept cash, checks, and credit cards (Visa, MasterCard, American Express, and Discover) for payment.

Payment is due at the time of service for all patient-responsible amounts, including co-pays, co-insurance, deductibles, or the full balance if you do not have insurance, unless prior arrangements have been made. As a courtesy, our office will file claims with your insurance company on your behalf at no additional charge.

If you need to make other arrangements you may contact our billing department at (208) 762-4586, this would need to be prior to your appointment.

The parent that brings the child in for an appointment is ultimately responsible for payment, regardless of divorce decrees or other private arrangements.

Any overpayment on your account will be refunded within 30 days of receipt of payment.

Please visit this link to pay your bill online.
What do I do if my child needs medical care when the office is closed?
There may be times when you/your child need(s) medical care when we are closed. Please call our Coeur d’Alene office at 208-667-0585 and you will receive further instruction regarding your options.

If you or your child is experiencing a medical emergency you should call 911.
How do I talk with a doctor or nurse to get my questions answered?
Many questions you may have can be answered by our clinic nurses. They will also be glad to help you decide whether you need to make an appointment. Please call one of our offices during office hours and ask for a nurse to return your call. Calls are returned within 24 hours and typically returned within the same day. If your child seems too ill to wait for a return call, please make an appointment.

If you have an urgent concern after office hours that needs to be addressed before our office opens, you may call our office at (208) 667-0585. Please limit these calls to urgent concerns only so that we may be able to continue this free service.
Does your office accept our insurance?
Coeur d’Alene Pediatrics has contracts in place for most insurance companies and Idaho Medicaid. To see a list of insurances we are contracted with click here. Please call our office at (208) 772-8940 if you have questions regarding your particular insurance.
What is your policy on protected health information?
To view our complete policy on privacy practices of protected health information click here.
Resident Physicians
Resident-Physicians-Klara-handout

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